Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@morcotela.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / Non-Returnable Items Due to the nature of skincare products, we cannot accept returns on opened or used items unless the product is defective. We also cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item and once the return is accepted, make a separate purchase for the new item.

Refunds Once we receive and inspect your return we'll notify you if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@morcotela.com.